I am a seasoned professional with over a decade of experience in customer service, team leadership, and operations management. Starting my career in 2010 with Sutherland Global Services, I quickly progressed into leadership roles at companies like Teleperformance Philippines, iQor, and AFIA Insurance Brokerage, consistently delivering operational improvements and top-tier customer satisfaction.
Since 2019, I have successfully transitioned to remote work, excelling as a Team Lead at AFIA and later as an Intake Specialist Lead at BruntWork. In these roles, I have managed distributed teams, driven process efficiency, and supported community-focused initiatives to assist individuals facing housing and employment challenges.
Proficient in tools like Salesforce and CharityTracker, I combine technical expertise with interpersonal skills to foster trust, growth, and efficiency. My dedication to lifelong learning is reflected in certifications ranging from leadership development to advanced data analytics.
Grounded in a people-first approach, I strive to inspire teams and deliver meaningful outcomes in every challenge I undertake.